Starstruck Autographs will only offer a refund if the item is found to be faulty or if the authenticity has been proven to be in question. providing that you have written opinion from 2 recognised autograph dealers.
Refunds are not issued if the item is found to be inappropriate, product descriptions accompany every item and if requested more details can be supplied to assist your purchase decision.
This condition does not affect your statutory rights.
We make every effort to ensure that you are happy with our service. However, if for any reason you are not satisfied with the service you have received, please let us know as soon as possible.
Starstruck Autographs strives to describe the items for sale as accurately as possible. If the purchaser is in any doubt whatsoever about the description, he or she should contact Starstruck Autographs on 01708 927 192/07895 849 731 whereon a fuller description will be provided.
It should be understood that many items are difficult to describe comprehensively. However, in the vast majority of cases a photograph will accompany the description.
ITEMS IN STOCK
Starstruck Autographs update this site each week; occasionally the item that you have ordered may have been sold. If this is the case Starstruck Autographs will contact you as soon as possible.
Payment can be made online via Paypa , Post or by contacting us by telephone.
Cheques made payable to Starstruck Autographs.
Most items are despatched within 4 working days, please call if more immediate delivery is required and we will do our very best to help. For security reasons we will only despatch items to the address the credit card is registered to.
All goods remain in the ownership of Starstruck Autographs until they have been paid for in full.
CANCELLATION RIGHTS (Regulation 10, September 2006)
Under the “Guide for Businesses on Distance Selling”, (DTI / Office of Fair Trading, September 2006) consumers have the opportunity to examine goods purchased “by distance” when they receive them. When a distance customer cancels a contract to which the cancellation provisions apply they are entitled to a refund of any money they have paid in relation to the contract even if the goods are not defective in any way.
These cancellation rights end seven working days after the day on which they received the goods.
The cost of returning the goods (the same as the cost of the original supply) will be borne by the consumer.
For general queries contact us on:
01708 927 192/ 07895 849 731